This Privacy Policy explains how Jewel Evening Retreat handles personal data when you use jeweleveningblender.skin or communicate with us in connection with our retirement wellness resort services. It describes the information we collect, the purposes for which we use it, when we may share it, and the choices and rights available to you under applicable South African law.
Subject to applicable law, you may request access to your personal data, ask us to correct inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the reason where appropriate.
We keep personal data only for as long as it is needed for the purpose for which it was collected, including service delivery, recordkeeping, dispute handling, security, and compliance with legal obligations. When data is no longer required, we delete it, anonymise it, or otherwise dispose of it in a reasonable manner.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them.
We may collect identifying details, contact information, booking or enquiry information, communication content, account details if an account is created, payment-related information handled through our service providers, and technical data such as device type, browser information, log data, and approximate location derived from network information.
We collect personal data from forms, messages, booking or enquiry submissions, customer service communications, and automated records generated when the website is accessed or used. We may also receive limited information from service providers that support reservations, payments, analytics, or site security.
We may use session cookies, persistent cookies, and similar technologies. These may support basic site operation, remember user preferences, measure traffic and usage patterns, and help maintain security and performance. We do not rely on cookies for purposes beyond those described in this policy without a lawful basis where required.
We use standard cookie controls to manage non-essential cookies where applicable. Browser settings may be used to block or delete cookies, but some site features may not function properly if cookies are disabled. Where the website provides a cookie notice or preference tool, users may update their selections there.
We use personal data to respond to enquiries, manage bookings and related arrangements, provide customer support, operate and secure the website, process payments or refunds through appropriate channels, maintain records, improve service quality, monitor usage, and meet legal, accounting, and compliance obligations.
We may share personal data with trusted service providers that support website hosting, reservation handling, payment processing, analytics, communications, maintenance, and security. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data where required or permitted by law, including in response to lawful requests, court orders, regulatory obligations, or to protect our rights, guests, staff, or property. We may also share information where necessary to establish, exercise, or defend legal claims.
